Journal IT

Gartner on service desks

October 2009

What does Gartner say about Service Desk vendors ?

New Maintenance Release

February 2010

The latest maintenance version is 9.1.5.

This release fixes issues that have been reported since the initial 9.1 release. The complete list of changes can be viewed in the HelpMaster version history.

Download the latest release now !

Please note 9.1.5 does not require a database patch if you are upgrading from v9.1.

If you are upgrading from v6, 7, 7.5, 8 or 9, you will need to upgrade your database. This can be performed by the Database and Reports Wizard.

In the news

October 2009

The release of 9.1 makes headlines...

PR Web
TMCNet.com

Prevously:

An independent review gives HelpMaster Pro the thumbs up ! Read the independent review of HelpMaster Pro from The ReviewCentre

What's new about 9.1 ?

"With the release of HelpMaster Pro v9.1, we have taken a first-class helpdesk product and made it even better for a wider range of service desk environments."

- PRD Software Development

Here's a brief list of the major features

Multiple skillgroup membership for staff (helpdesk technicians)
New and improved security model
Dockable / undockable screens + resizing for all
Improved XML import
Redesigned web interface
Wizard-style interfaces for Email Manager and Priority Manager

For a complete list of what's new, visit What's New in Version 9.1

Journal IT Ltd. is proud to be the EMEA reseller for the ITIL compliant service desk solution

HelpMaster Pro is a unique ITIL compliant template based helpdesk software solution, which allows you to combine and capture support, sales, marketing and feedback information from your customers via the use of a powerful workflow engine.

Our team of experts are on hand to help you identify the right solution to meet your requirements, and includes offerings around:

Procurement and requirements advice
Solution implementation advice
Ongoing health check and support services

What people are saying about HelpMaster Pro...

We have not only found (HelpMaster Pro) to be a great application to manage our support issues effectively but it has allowed us to rethink our support methodologies and adjust our internal procedures. The email and job templates have greatly assisted us in this and provides a professional image to our clients.

- Technical Support Manager, a manufacturing company

Helpmaster Pro is a cost effective way of providing a professional helpdesk experience without compromising on quality. It provides us with an accurate way of logging all helpdesk related queries from our internal customers and displays real time information as well as offering reporting functionality. Helpmaster continues to evolve and each new edition brings new and exciting features.

- IT Support Manager, an engineering consultancy

HelpMaster Pro is a sophisticated ITIL supporting product suite, providing your business with the ability to quickly and easily configure a solution to meet all of its service desk needs. It is a proven solution, used by the following industries:-

Private and public businesses
Hospitals, Medical centres
Government agencies
Schools, universities and other educational institutions
Hotels, hospitality institutions
Banks, finance groups, insurance agencies, consultancies
Museums, fashion houses, restaurants, software shops and many more...

HelpMaster Pro is now in its 9th annual release and is built on the strength of over a decade of world-wide real-life helpdesk experience, feedback and refinement.