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- What's new about 9.1 ?
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"With the release of HelpMaster Pro v9.1, we have taken a first-class helpdesk product and made it even better for a wider range of service desk environments."
- PRD Software Development
Here's a brief list of the major features
- Multiple skillgroup membership for staff (helpdesk technicians)
- New and improved security model
- Dockable / undockable screens + resizing for all
- Improved XML import
- Redesigned web interface
- Wizard-style interfaces for Email Manager and Priority Manager
For a complete list of what's new, visit What's New in Version 9.1
- Gartner on service desks
- New Maintenance Release
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February 2010
The latest maintenance version is 9.1.5.
This release fixes issues that have been reported since the initial 9.1 release. The complete list of changes can be viewed in the HelpMaster version history.
Download the latest release now !
Please note 9.1.5 does not require a database patch if you are upgrading from v9.1.
If you are upgrading from v6, 7, 7.5, 8 or 9, you will need to upgrade your database. This can be performed by the Database and Reports Wizard.
- In the news
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October 2009The release of 9.1 makes headlines...Prevously:An independent review gives HelpMaster Pro the thumbs up ! Read the independent review of HelpMaster Pro from The ReviewCentre
